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FAQ

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Registration/Booking

a
When and how do I sign in?

We are grateful for an early registration according to the information in the respective offer. This allows us to better plan and offer you our services (for example a room in one of our specially selected hotels or a place in a well-frequented hut in high season) in the usual way. In addition, our mountain guides are always well booked, especially during the high season in winter and summer.

How do I know if my trip is being held?

For our offers of up to one week duration, we confirm the implementation at the latest 7 days before the beginning of the course. At our trekkings and expeditions the delivery of the travel documents is at the same time the execution confirmation.

What happens if the weather does not play along?

Touring weeks always take place. For day and weekend tours we will inform you in due time about the implementation.

What happens if I have to unsubscribe at short notice?

Hopefully this will never be the case! If so, the general conditions of your tour or travel apply. In addition, we strongly recommend that you take out a cancellation insurance and travel insurance.

Why do I have to register for tours with hotel accommodation and air travel so early?

Only with an early registration we can guarantee you your dream room. Occupancy is everything in tourism, therefore hotels allocate their rooms according to the principle first come - first served. And since we are only accommodated in first-class hotels, it is understandable that these are fully booked early.
The same applies to flights included in the journey. Only with an early booking, during our trekkings and expeditions usually no later than 6 months before departure, a place on our requested flight is available at a fair price.

Do I have to organize my accomodation myself?

No, no way. All reservations related to your tour and if necessary or desired extra nights will be organized by us. You do not need to worry about it.

What happens after my registration

After your registration you will receive from us a written booking confirmation with the detailed program and the invoice. A few days before the start of the course we will send you final information and a list of the participants.